ANALISIS HUBUNGAN PROGRAM PENGEMBANGAN KARIR DALAM MENURUNKAN NIAT MENINGGALKAN ORGANISASI DENGAN KEPUASAN KERJA SEBAGAI VARIABEL PEMEDIASI

This study intends to clarify the relation between career development program and turnover intention, with the mediating role of job satisfaction. Participants of this study were 42 Call Center staffs of the banking industry, which 35 staffs responded to a questionnaire composed of measures of career development program, job satisfaction, and turnover intention. Main results from regression analysis showed that career development program significantly lowering turnover intention, job satisfaction significantly lowering turnover intention, and there was positive and significant effect between career development program and job satisfaction. Results from multiple regression analysis based on Baron & Kenny (1986) method in defining whether a variable is a mediator, showed that job satisfaction exerts a mediational effect in the relation between career development program and turnover intention. Main conclusion is that the way the career development program are perceived to be effective lead to a job satisfaction, which in turn, leads to lowering staff turnover intention