ANALISIS IMPLEMENTASI DOCUMENT MANAGEMENT SYSTEM DALAM BUSINESS PROCESS REENGINEERING SENTRALISASI PROSES KREDIT SEGMEN CONSUMER LOAN BANK MANDIRI

PT. Bank Mandiri (Persero) Tbk is one bank in Indonesia with a vision "To be the most admire and progressive financial institution in Indonesia" with the Corporate Plan 2010-2014 in 3 (three) business focus: wholesale transaction, retail financing and retail payment. In an attempt to achieve the vision and one focus of retail financing, Bank Mandiri have Business Process Reengineering (BPR) to focus on providing high-yield business for the Bank through the implementation of the Document Management System (DMS) in the BPR process of centralization of credit in bankwide Consumer Loan segment were initiated of Credit Operations, IT application Services and Consumer Loan Group (business unit) that is the application of electronic document storage and management with the concept of paperless business process integrated with the Loan Origination System (LOS). This study aims to analyze and identify Critical Success Factor (CSF) that influence the successful implementation of DMS in BPR, the constraints faced when implementing BPR, and proposed DMS and solutions and intermediate assets and organizational impact generated. The results of this study produced four (4) regarding the implementation of DMS in the CSF that BPR investment budget adequacy, reliability DMS systems, planning and execution as well as changes in the organizational structure. The constraints faced by the performance of the system, is the presence of non-approved applications in the DMS, DMS capacity, installation and maintenance of the scanner. Constraints can kenala dissolution with the investigation team of IT at certain hours, or the making of agreements with the rules for users and re-socialization and mentoring related to implementation. Moreover DMS enabler in the process of centralizing processing credit of Consumer Loan segment has been able to improve the performance of companies that can be seen from the intermediate assets and organizational impact generated