EVALUASI EFEKTIVITAS PENERAPAN OUTSOURCING: STUDI PADA PT XYZ, JAKARTA

PT XYZ is one of mid-sized consulting companies in the field of Public Relation operating in Jakarta. To face tight competition, fluctuative business world, including to achieve cost eficiency and effectiveness, PT XYZ decides to outsource four of it�s operational activities. The activities outsourced include cleaning service, accountant and tax consultant, information technology, and media monitoring service. The objective of this thesis is to acknowledge the effectiveness of the outsourcing policy implemented by PT XYZ measured using three main reasons for outsourcing activity, operational risks transfer, operational cost reduction, and business focus improvement. Based on the evaluation, the author found that in PT XYZ, the operational risks transfer are made up of general risks transfer and specific risks transfer. The transfer of operational risks in general include selection and recruitement process of prospective employees, training of new employees, annualy changing minimum wage level of DKI Jakarta province and risks transfer of fluctuative currencies if PT XYZ is to invest on manchineries. Whereas the operational risks transfer in specific, basically deals in the agreement between PT XYZ and it�s outsourcing providers. For cost reduction purpose, not all the outsourced activities yield cost reduction if seen from labor cost. However, cost reduction can be obtained from other cost components such as selection and recruitement cost, new employees� training cost, and machine tools investments for jobs which are no more required in PT XYZ. For the purpose of business focus improvement, through outsourcing, the managers related to the outsourced activities will have more time to focus on their tasks linked to the main operational activities in PT XY