SISTEM MANAJEMEN OPERATIONAL EXCELLENCE SEBAGAI SUATU ALAT EVALUASI DAN PENGENDALIAN KINERJA MANAJEMEN CHEVRON INDOASIA BUSINESS UNIT

Research is purposely made to have a good understanding as regards to issues faces by one of major multi-national Oil & Gas Company on how they control any business intrinsic risks, keep an outstanding business continuation, to recognize organization capability, to maintain a world class performance and embrace their sustainable profitable growth through their management control system as one of strategic management tools, namely Operational Excellence Management System (OEMS). The aim of this research is also intentionally made to observe operational performance management before and after the implementation including the gaps and management expectations that may occur during the OE Implementation. The thesis analyzed using a qualitative comparative approach by performing in-depth analysis to the primary data, company internal regulations, activity reports, and organization performance reports to see the operational management performance before and after the implementation. 4 steps research were conducted, they were preparation for research, accessing resources, processing and transferring learning. The research outcome enlighten that implementation of Operation Excellence Management System is consecutively applied and preserve as an effective management control system and evaluation tool. Performance measurement tools such as Total Recordable Incidents (TRI), Lost-Time Incident Frequency (LTIF), Days Away from Work (DAFW), Motor Vehicle Safety and Petroleum Spills resulted positive trend from time to time. The performance measurement tools above are generally accepted performance measurement tools applied by World Class Company to assess their operational excellence program achievements