EVALUASI PENGELOLAAN OBAT TERHADAP POLA PENGGUNAAN OBAT SERTA KEPUASAN PASIEN DI RSUD PANEMBAHAN SENOPATI BANTUL

Background: Panembahan Senopati Bantul General Hospital has applied (PP) No. 23 Tahun 2005 tentang Pengelolaan Keuangan Badan Layanan Umum (BLU) to improve hospital services. Improved service to the patient can be achieved with rational drug use and will increase public confidence in the health system. Because of that the hospital pharmacy must be able to provide services in accordance with the expectations of patients so that consumers feel satisfied. Evaluation of rational drug use is very important and very helpful management in maintaining and improving the quality of health services. Objective: This study aims to determine patterns of drug use before and after implementation of BLU and patient satisfaction in hospitals IFRS Panembahan Senopati Bantul. Methods: This is a non-experimental research using descriptive analytical research design. Sample in this study are patients who received outpatient services in IFRS. The sampling was by convenience sampling for outpatients. Results: prescribing indicators before BLU average number of drugs per prescription 2.8, generic drugs 62.1%, antibiotics 46%, Injection 10%, 61.0% essential drugs. After BLU average number of drugs per prescription 2.8, percentage generic drugs 62.1%, antibiotics 46%, Injection 10%, 61.0% essential drugs. Average consultation time 30,2 s. The percentage of drug delivered 98.57%. Percentage of drugs adequately labeled 100%. Patients knowledge about using drugs 97%. outpatient pharmacy services satisfaction outpatient pharmacy services reach category 4 in the Likert scale values. Conclusion: 1) Pattern of drug use before and after implementation of BLU in Panembahan Senopati Hospital were not significantly different. 2) Satisfaction of pharmaceutical care in Panembahan Senopati Bantul General Hospital was good