PERUMUSAN STRATEGI PENGEMBANGAN INSTALASI FARMASI RUMAH SAKIT IBU ANAK �AISYIYAH KLATEN BERDASARKAN KONDISI LINGKUNGAN INTERNAL DAN EKSTERNAL

Hospital�s Pharmaceutical Department has a very important role in the management and service aspects. These aspects are related one another in the hospital�s comprehensive service system. It is necessary to specify a goal and well-planed steps in order to implement an efficient and effective pharmaceutical service care standard through Pharmaceutical Department. Thus, this study was done in order to analyze the recent internal and external environment of Pharmaceutical Department of �Aisyiyah Maternal Perinatal Hospital (Instalasi Farmasi Rumah Sakit Ibu Anak �Aisyiyah or IFRSIA �Aisyiyah) followed by formulating strategies to improve IFRSIA �Aisyiyah. A descriptive study was done. The data were collected qualitatively through interviewing subjects, and also quantitatively using questionnaire to inquire patient�s satisfaction, working spirit scale condition, and IFRSA �Aisyiyah�s worker�s satisfaction as supporting data. The internal and external environments were analyzed based on collected data, followed by Strength, Weakness, Opportunities, and Threats (SWOT) analysis. The result was used as a base to formulate strategies to improve IFRSIA �Aisyiyah through Quantitative Strategic Planning Matrix (QSPM) test to order priorities of the chosen strategies. The result of internal and external environments analysis was showing a position in the first quadrant of the analytical diagram of SWOT. It shows us that IFRSIA �Aisyiyah was in an Aggressive position, a position where IFRSIA �Aisyiyah had the strengths and chances to overcome the weaknesses and threats. SWOT analysis produced some formulation strategies to improve IFRSIA �Aisyiyah. Four main strategies were chosen to be tested on QSPM as supporting tool to order priorities of the improvement strategies which was going to be implemented by IFRSIA �Aisyiyah. The result of the QSPM test suggests us that the improvement of IFRSIA �Aisyiyah can be started from the strategy to improve service supporting facilities, followed by human resource skill improvement to support information management system and simplify the worker�s duties, and then Islamic culture internalization toward the organization and its implementation on pharmaceutical care service, then adding more pharmacist according to their schedule