Determinan pemanfaatan poliklinik gigi FKG-UGM: Dari Perspektif Pasien = Determinant of dental health service utilization in Faculty of Dentistry

Background: This study aims to determine the difference between factors associated with the utilization of dental health service and patterns of dental health service management involved in Sardjito (public hospital) and Bethesda (private hospital). This study examined the demographic characteristics of dental outpatient in these hospitals. Several variables such as age, educational levels, income. distance. waiting time, and the perception of both fee and health service quality were examined. Methods: Qualitative and quantitative methods were used employing observational and in-depth interview method. One hundred out of pocket patients, who were non-health insurance and non-medical referral. were recruited as the study sample. Multiple regressions with stepwise reduction analysis were used to analyze the data. Results: The results showed that ( I ) waiting time, perceived quality and dental carries status were associated with the utilization of denial health services in Faculty of Dentistry (