This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler
As the number of hotels that are strongly interested in sustainability-related issues increases, the...
This paper presents the results of a study of hotels that are certified for quality management to i...
Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus result...
This paper examines the relationship between quality certification and performance, and quality cert...
La implantación de sistemas de calidad aporta a las empresas beneficios internos y externos. Este ar...
The implementation of quality systems provides internal and external benefits. This paper examines t...
Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus result...
Purpose - This paper aims to analyze the antecedents of two variables concerning the presence of qua...
The aim of this work is to evaluate the impact of quality certifications on productivity in a sample...
This paper presents the results of a study of hotels that are certified for quality management to id...
Comunicación presentada en el XVI Simposio Internacional de Turismo y Ocio, ESADE, 23 mayo 2007.The ...
Purpose – Several important managerial factors, such as training, information and communication tech...
The standards of quality have had a great development in the sector services, especially in the tour...
In the last few years, it has become essential, in order for companies to ensure their survival, to ...
This study attempts to explore the role of certification bodies on the formation of customer behavio...
As the number of hotels that are strongly interested in sustainability-related issues increases, the...
This paper presents the results of a study of hotels that are certified for quality management to i...
Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus result...
This paper examines the relationship between quality certification and performance, and quality cert...
La implantación de sistemas de calidad aporta a las empresas beneficios internos y externos. Este ar...
The implementation of quality systems provides internal and external benefits. This paper examines t...
Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus result...
Purpose - This paper aims to analyze the antecedents of two variables concerning the presence of qua...
The aim of this work is to evaluate the impact of quality certifications on productivity in a sample...
This paper presents the results of a study of hotels that are certified for quality management to id...
Comunicación presentada en el XVI Simposio Internacional de Turismo y Ocio, ESADE, 23 mayo 2007.The ...
Purpose – Several important managerial factors, such as training, information and communication tech...
The standards of quality have had a great development in the sector services, especially in the tour...
In the last few years, it has become essential, in order for companies to ensure their survival, to ...
This study attempts to explore the role of certification bodies on the formation of customer behavio...
As the number of hotels that are strongly interested in sustainability-related issues increases, the...
This paper presents the results of a study of hotels that are certified for quality management to i...
Objeto: La certificación en calidad puede ayudar a las empresas a mejorar su eficiencia y sus result...