Celovito obvladovanje kakovosti v izobraževalnih organizacijah

Movement for Total Quality Management (TQM), which was initially successfully applied in the production of goods, has spread to the service domain including educational organisations. Many of principles and experiences known so far could be creatively transferred to educational situations. Additional research and specific innovations are necessary for successful application of existing knowledge. In this paper we discuss certain topics from the specific nature of the quality of education: the definition of the concept of a consumer, motivation of participants in educational processes, improvement of educational processes, quality of learning and leadership in educational organisations.Gibanje za celostno obvladovanje kakovosti (TQM), ki se je najprej uveljavilo na področju proizvodnje dobrin, prodira tudi v sektor storitev, kamor spadajo tudi izobraževalne organizacije. Marsikatere znane principe in izkušnje je mogoče kreativno uporabiti v izobraževalni situaciji, seveda pa jih tudi tukaj brez raziskav in specifičnih inovacij ni mogoče uporabiti. V prispevku so poudarjena nekatera področja, ki zahtevajo specifično naravo kakovosti izobraževanja: opredelitev pojma uporabnik, problem motivacije udeležencev izobraževanja, izboljševanja procesov izobraževanja, pojem kakovosti učenja in problem vodenja v izobraževalnih organizacijah