The Usefulness of Exit Interviews in Understanding Voluntary Labour Turnover in a Professional Publishing Firm

While various researchers have put forward complex models to aid in understanding and managing the process of voluntary labour turnover for many firms it is the exit interview that often provides the only relevant and practical method for understanding the phenomenon. This paper set outs to find out how useful the exit interview is in understanding the voluntary labour turnover. To do this the researchers have undertaken an exploratory case study within a professional publishing firm that has business operations within five countries throughout the Asia Pacific region. By investigating the usefulness of the exit interview, at the single case firm, it is anticipated that the paper will be able to shed light on not only the usefulness but also the legitimacy of using exit interviews for understanding voluntary labour turnover