Who Can We Trust with Our Money?: Accountability as an Ideological Frame in Canada

While accountability measures are designed and promoted to increase trust among members of society in Canada, this study finds that accountability practices actually reduce trust and flexibility among people. This dissertation interrogates the concept of accountability as value-free and in the public interest in Canada. Using institutional ethnography as an approach to research, this study traces how accountability as a concept is defined through a set of performances described in texts that trickle down from the federal to the municipal level in Ontario. In particular, I examine how residents’ groups providing social services with a small grant from an Ontario municipality are required to go to great lengths to perform accountability according to dominant texts. This study overlays a mapping of the textual organization of accountability with the theories of civility and governmentality to demonstrate how white, middle-class, neoliberal values pervade decision-making about the allocation of public funds. The data demonstrate that while government accountability measures are designed with elected officials and government workers in mind, the practice of accountability gets enforced through the least socially powerful members of society, defined through racialized, gendered, and class distinctions. I conclude that while changes to reporting mechanisms could render the lives of more residents visible, ultimately the dominant focus on rules rather than relationships in Canada undermines real trust, and thus is the most vital site for change.Ph