Touch-Based Access to Mobile Internet: Recommendations for Interface and Content Design

This chapter reports user experience findings from two field trials, where Mobile Internet access was supported through Near Field Communication (NFC)-based tag infrastructure, The first field trial was done in public urban environment with the infrastructure of 2650 tags and 248 users, and the other field trial dealt with mobile learning with the infrastructure of 11 tags and 220 users. The authors results show that touch-based interaction can provide enhancement to the Mobile Internet user experience. Touch-based access builds a semantic bridge between the physical context of use and the Mobile Internet experience, the user experience converges seamlessly into one where both the physical and digital worlds play a role. The authors report and analyze the subjective experiences of the end users collected during the field trials. As a result, they summarize recommendations for interface and content design