Where Can I Find a Pharmacy?:Human-Driven Design of a Service Robot’s Guidance Behaviour

This workshop paper describes our human-driven studies for designing the guidance behavior of a shopping centre service robot. The aim is that the robot would be capable of giving guidance to customers in an effective and intuitive way. We conducted two human–human interaction studies, where the persons working at the information desk of a shopping centre worked as a guide, giving guidance to researchers and students conducting pre-defined guidance tasks in the shopping centre. We will use the data for identifying effective ways to give guidance and analysing relevant social signals in the interaction situations