Systems of service delivery: A resilience perspective

This article discusses the efficacy of different methods of referring children for educational psychological services from the perspective of resilience theorising and research. Four referral systems are considered, and they are intake, patch, screening, and cross-agency referrals. It is argued that the intake system, where referrals are received by a central agency from a number of sources, is problematic from a practice as well as a theoretical perspective. The patch approach is where an educational psychologist works in a defined geographical area, and this system is recommended instead because it promotes an in-depth understanding of the particular circumstances of children, parents, and teachers. It is also suggested that geographical patches, plus the screening of students at several developmental points, is the most useful referral approach because it combines comparative standards and local knowledge. As well, cross-agency referrals, which are referrals from other social service agencies, can function as useful sources of clients for psychological service