How You Too Can Conduct User Studies in Your Library

For a long time the balance between inter-mediated resource use or searching and independent use of library catalogs and resources has been shifting. Now users do more than ever on their own???sometimes coming to librarians for help, and sometimes not. So we need to understand how patrons are approaching our tools and collections. This presentation describes how user studies can be used to learn more about library patrons and make improvements to the library, its resources, its services, and its facilities.unpublishednot peer reviewe