Sistema de gestión de calidad en procesos documentales

The experience of Quality Certification is presented under the ISO 9001: 2015 standard of the Libraries System of the Catholic University of Córdoba. Within this context, the work of the Documentary Processes Department is developed within the framework of quality management and the generation of documented information within the sector: definition of procedures, instructions, mail templates, forms, forms, registers, processes file , job profile, etc. The statistical data and indicators of the department are determined and finalized with an example of a project for continuous improvement: simplification of the classification of documents in open access shelves