Accessibilità e usabilità nei siti istituzionali: tra normativa, aspettative del committente ed esigenze dei navigatori

During the process of designing a website, inspired by the principles of e-government, the level of accessibility and usability has to take account of both accepted standard and quality criteria, which are objective (recommendations, laws, good practice, etc.), and the difficulties of an inexperienced navigator/customer. The experience of Vulcanoidee in realising an effective communication on the Internet crosses the two mentioned ways pragmatically