Midiendo la sastisfacción de usuarios para mejorar la calidad en las bibliotecas universitarias

The university libraries every day are assuming with more clarity a quality commitment, so both the Administration and the users are demanding it nowadays. This situation has led to these libraries to being interested for knowing the degree of satisfaction that the users show with the services that offer them. By request of the University Library of Granada our research group (SECABA) it has realized a study of satisfaction of the users of the above mentioned library. With the present communication we want to offer the results and conclusions that we have obtained. These results not only have the advantage of being very useful for the decisions making in the libraries, but they allow to do benchmarking between different centers. Equally they are a tool very adapted for the feedback of the library, which will be able to know the desires and valuations of the users. Also it is easy to locate the best practices between the studied libraries