Un model d’implantació d’un sistema de gestió de la documentació administrativa: el projecte DursiGED

This article describes the process to implant a records management system into the Universities, Research and Information Society Department of the Generalitat de Catalunya (at present Innovation, Universities and Business Departament). The project, called DursiGED, has included the analysis, development and implantation of the products and services necessary to manage electronic and paper records in a normalized manner, in accordance with TQM and process management parameters. The article includes the planning of the project, the process of implantation and follow-up, and the products and services that have resulted from it