Metodologia Six Sigma gwarantem jakości i efektywności procesu udostępniania zbiorów w Bibliotece Głównej Politechniki Świętokrzyskiej

The authors presented results of Six Sigma project, used to analyze of self-service loan process in the Main Library of Kielce University of Technology. The main targets of loan process optimization was to achieve a workflow efficiency, efficient use of library staff – personal management, sufficient return on investment and maintain high level of service