Wymagania informacyjne użytkowników bibliotek akademickich XXI wieku: LibQUAL+TM jako narzędzie pomiaru jakości usług bibliotecznych

Google Scholar, Amazon.com, Flickr, MySpace, social networking, open access, and easy retrieval of electronic resources and services create higher user expectations toward academic library collections and services. �In this competitive environment of content providers and users’ growing expectations, academic libraries face a difficult task in providing the most satisfying ways of delivering content and services to their patrons. To what extend should libraries recognize the users’ information needs in the area of services and collections? Is it possible for libraries to fulfill users’ growing needs toward libraries collections and services? In searching for answers to these questions this article presents the LibQUAL +TM survey results that help to determine users’ satisfaction and expectations of the quality of library service. Assessment of service quality standards by library users is becoming a crucial element in future developments taking place in academic libraries. These developments will influence not only formats of existing services and collections but also will create demand for new organizational and spatial libraries’ structure, cooperation, and new integrated services and collections to fulfill educational and research universities’ missions