PENGUKURAN INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN

Background and Method: This research measured SocietySatisfaction Index (SSI) toward health service at AchmadMochtar Hospital West Sumatera. Society Satisfaction Index(SSI) is one of indicators for measuring public service providedby govermental institution for society. This is stipulated in thedecesion of Minister for Empowering State apporatus NumberNo. 25/2004 on General Guide for Society Satisfaction Indexat Service Unit of Goverment Institution.Result and Conclusion: The result of measuring SSI atAchmad Mochtar Hospital showed; (1) in general, service givento society has been good, except for aspects; officers disciplinein serving, the speed of service, the certanty of service costand service schedule, (2) from service side, service at inhospitalstay is better that service at out-hospital stay andemergency service, (3) the difference in service occuredaccording to service unit and three best service based on SSIwere in the unit of modwifery, sex/skin and THT. Based on thisfinding, goverment and hospital can improve health service.Keywords: society satisfaction index, helath service, publicservic