Second-hand retailing has seen a considerable upswing in recent years. Customers rethink their attitude towards a more mindful way of consuming which makes second-hand shopping increasingly popular. This research study took the Stimulus-Organism-Response framework as a foundation leading to its first-time application in second-hand retailing. The aim of this study was to investigate the relationships between situational and personal factors (Stimulus) and the customer’s emotional state (Organism) in a second-hand shopping experience. Furthermore, this study tested the relation between the customer’s emotional state and the purchase behaviour (Response). By choosing a mixed-methods approach, the researchers could first identify the most rele...
Although the role of retail environment in general in affecting customer behaviour is highly acknowl...
ABSTRACTPurpose – To identify the influence of Store Atmosphere, Price Discounts, impulse buying, St...
This study applies an environmental psychology approach to understand the impact on consumer emotion...
This study examines how various characteristics of retail environments in retail or service encounte...
This study examines the relationships that exist among shoppers? perceptions of a retail environment...
'If we went into stores only when we needed to buy something and if once there we bought only what w...
This study examines the relationships that exist among shoppers' perceptions of a retail environment...
Purpose: Emotions play a central role in approach-avoidance customer conflicts in retailing. The pur...
The major objective of this study is to analyze the effect of the shopping environment and situation...
The purpose of this study is twofold: First, it examines the impact of emotional states and shopping...
This research study aims at understanding the role of the customers ' emotion towards a certain...
This study demonstrates the applicability of an extended version of the Mehabian-Russell model in a ...
Background: When a company tries to sell either products or services, it is important to consider th...
This study explores customer experience formation in an online shopping context by investigating the...
Purpose – Mixed emotions (i.e. consumer ambivalence) play a central role in approach-avoidance confl...
Although the role of retail environment in general in affecting customer behaviour is highly acknowl...
ABSTRACTPurpose – To identify the influence of Store Atmosphere, Price Discounts, impulse buying, St...
This study applies an environmental psychology approach to understand the impact on consumer emotion...
This study examines how various characteristics of retail environments in retail or service encounte...
This study examines the relationships that exist among shoppers? perceptions of a retail environment...
'If we went into stores only when we needed to buy something and if once there we bought only what w...
This study examines the relationships that exist among shoppers' perceptions of a retail environment...
Purpose: Emotions play a central role in approach-avoidance customer conflicts in retailing. The pur...
The major objective of this study is to analyze the effect of the shopping environment and situation...
The purpose of this study is twofold: First, it examines the impact of emotional states and shopping...
This research study aims at understanding the role of the customers ' emotion towards a certain...
This study demonstrates the applicability of an extended version of the Mehabian-Russell model in a ...
Background: When a company tries to sell either products or services, it is important to consider th...
This study explores customer experience formation in an online shopping context by investigating the...
Purpose – Mixed emotions (i.e. consumer ambivalence) play a central role in approach-avoidance confl...
Although the role of retail environment in general in affecting customer behaviour is highly acknowl...
ABSTRACTPurpose – To identify the influence of Store Atmosphere, Price Discounts, impulse buying, St...
This study applies an environmental psychology approach to understand the impact on consumer emotion...