Video game success and consumer acceptance: a sentiment classification of gamer reviews

Dissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Information Systems and Technologies ManagementGaming is a multi‐billion industry made of the same principles that guide information systems. The reception of a video game is influenced by the online community. Still video games have yet to hit their real peak as far as design and technology come to and the reasons that lead to its success remain unclear. The goal of this study is to uncover the causes that lead to the success of a video game through the DeLone and McLean success model following a text mining approach using online gamer reviews. Whereas earlier researches focus on surveys, this study uses a text mining approach to analyze reviewers’ opinions combined with structural equation modelling (SEM) without the need of conducting surveys and follows an information systems (IS) success model to understand the success reasons of video games. Therefore, this study contributes by adopting a new methodology, revealing a path of research that can be expanded to the validation of any theoretical model for which there is online reviews available. The results reveal the greater effect of information, system qualities over service quality regarding use. We found that information, system qualities and user satisfaction play positively influential roles in video game success. Additionally, our study also contributes to a wider understanding of the determinants of video game adoption. Especially that user satisfaction has a greater impact as a success factor of a video game than usage