An exploratory study of contracted security officers\u27 retention

One of the characteristics of the contracted or outsourced security officers\u27 industry is its high turnover rate. The objective of this qualitative study was to explore some of the factors that contribute to security officer\u27s permanence in their employing organizations. The study took place in Monterrey, Nuevo Leon, Mexico. Eight security officers with more than a year\u27s tenure, employed with 4 different companies, voluntarily agreed to participate in the research. The results of the study show that security officers who experienced good treatment, support, and care about their personal and family needs from owners, executives and supervisors, tended to continue working with their employer. Security officers also found meaning in their positions as they felt that their work contributed to their companies´ and clients\u27 wellbeing. The results also show that the security officers enjoy helping others through their positions, and that they perceive that their job contributes to their personal development and learning; they also feel they have good prospects for the future. These factors were found to contribute to the security officers\u27 job satisfaction and commitment to their companies, and impacted their decision to continue their employment with these companies. The conclusion presents recommendations that could enhance employee retention