Analysis of motivation in professional services and business units in the Company X

Delovna uspešnost zaposlenih vpliva na poslovanje podjetja. Motivirani in zadovoljni delavci opravljajo svoje delo bolj kakovostno, odgovorno in z večjim zagonom. Podjetja bi torej morala posebno pozornost nameniti motiviranosti svojih zaposlenih. Vsak posameznik prispeva podjetju s svojim delom svoj delež. Zaposleni, ki imajo stik s končnim kupcem, so tisti, ki ustvarjajo dobiček in od katerih je odvisno, kakšen vtis si bo ustvaril kupec in ali bo odšel zadovoljen. Strokovnjaki so s svojim znanjem in redkimi kompetencami nepogrešljivi za sam delovni proces. Vodilni v podjetjih velikokrat delajo napako, ko skušajo vse delavce motivirati z enakimi motivacijskimi dejavniki. Ljudje smo si različni, opravljamo drugačne vrste dela, pod drugačnimi pogoji in posledično nimamo enakih potreb in želja. Zato morajo biti tudi načini motiviranja različni. Z analiziranjem posameznih skupin zaposlenih in njihovih potreb lahko ugotovimo, kateri način motiviranja bi bil zanje najbolj primeren in učinkovit. Na podlagi analize sem ugotovila, da so pri strokovnem kadru bolj izražene potrebe po ugledu in samouresničevanju – nanje bi spodbudno vplivale pohvale, nagrade, možnosti za dodatna izobraževanja, usposabljanja, dodelitev večje odgovornosti in samostojnosti pri nalogah. Pri zaposlenih v storitvenih dejavnostih pa je bilo mogoče zaznati potrebe po varnosti in pripadnosti – nanje imajo pozitiven vpliv boljši delovni pogoji, višji osebni dohodek, stalnost zaposlitve in dobri medsebojni odnosi.Employee performance affects the company\u27s operations. Motivated and satisfied employees perform their work with better quality, responsibility and with greater impetus. Companies should therefore pay particular attention to the motivation of their employees. Each individual contributes to the company with his own share. Employees who have contact with the end customer are the ones who make a profit and also an impression to the satisfied customer. Experts with their knowledge and rare competences are indispensable for the work process itself. Business leaders often make the mistake of trying to motivate all workers with the same motivational factors. We are different people, we do different kinds of work, under different conditions and consequently we do not have the same needs and desires. Therefore, the motivation methods must also be different. By analyzing individual groups of employees and their needs, we can determine which way of motivation would be most appropriate and effective for them. Based on the analysis, I found that the need for reputation and self-fulfillment was more pronounced for the professional staff - they would be stimulated by praise, awards, opportunities for additional education, training, assignment of greater responsibility and independence in tasks. However, the need for security and belonging could be perceived for the employees in the service industries - they are positively motivated by better working conditions, higher personal income, permanent employment and good mutual relations