Add to ORKGIn this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone
Public service is the engine of effective governance delivery in the world economy; governments acro...
There is an international trend to contestability and marketisation in the delivery of public servic...
This article argues that current public management theory is not fit for purpose—if it ever has been...
In this paper we argue that the new public management has been a flawed paradigm for public services...
In this paper we argue that the new public management has been a flawed paradigm for public services...
The current global economic recession presents significant challenges to public service organizatio...
Purpose – In providing a fine grained analysis of public service management the review makes an impo...
This article develops the concept of the “public service ecosystem” across four levels—the instituti...
This article develops the concept of the “public service ecosystem” across four levels—the instituti...
Purpose – In providing a fine-grained analysis of public service management, the purpose of this pap...
Purpose – In providing a fine grained analysis of public service management the review makes an impo...
This conceptual paper maintains that mainstream public management theories have failed to incorporat...
This article discusses what service management and the logic of service (SL) can offer to public ser...
In previous articles, I have developed two inter-linked lines of argument. The first has been that t...
Public services play a central role in the well-being, sustainability and growth of communities, ci...
Public service is the engine of effective governance delivery in the world economy; governments acro...
There is an international trend to contestability and marketisation in the delivery of public servic...
This article argues that current public management theory is not fit for purpose—if it ever has been...
In this paper we argue that the new public management has been a flawed paradigm for public services...
In this paper we argue that the new public management has been a flawed paradigm for public services...
The current global economic recession presents significant challenges to public service organizatio...
Purpose – In providing a fine grained analysis of public service management the review makes an impo...
This article develops the concept of the “public service ecosystem” across four levels—the instituti...
This article develops the concept of the “public service ecosystem” across four levels—the instituti...
Purpose – In providing a fine-grained analysis of public service management, the purpose of this pap...
Purpose – In providing a fine grained analysis of public service management the review makes an impo...
This conceptual paper maintains that mainstream public management theories have failed to incorporat...
This article discusses what service management and the logic of service (SL) can offer to public ser...
In previous articles, I have developed two inter-linked lines of argument. The first has been that t...
Public services play a central role in the well-being, sustainability and growth of communities, ci...
Public service is the engine of effective governance delivery in the world economy; governments acro...
There is an international trend to contestability and marketisation in the delivery of public servic...
This article argues that current public management theory is not fit for purpose—if it ever has been...