A literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the Balanced Scorecard, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard
As medical libraries are increasingly providing information in electronic format and simultaneously ...
Both professionals and academics have long criticized the use of traditional financial performance m...
The aim of this master’s thesis is to examine how managers in some public libraries are using perfor...
The purpose of this article is to demonstrate how the Balanced Scorecard could be used as a performa...
The purpose of this paper is to present a case study of implementing strategic management as a proce...
The Royal Library is the national library of Denmark and University Library for Copenhagen Universit...
Introduction: Performance assessment process is aimed to assess the degree of predetermined objectiv...
This study presented balanced scorecard as a measurement for effective library services in academic ...
EAHIL Workshop. 5-8 July, 2011. Istanbul, TurkeyThis poster aims to share the experience of Balanced...
The balanced scorecard is a formal management technique for developing, implementing, and managing b...
The balanced scorecard is a formal management technique for developing, implementing, and managing b...
Purpose: Since its introduction in the early 1990s, the Balanced Scorecard has been widely used in ...
Objective – The goal of this paper is to explore using Kaplan and Norton’s balanced scorecard method...
Purpose: In this paper we aim to identify and analyse a set of advantages and contributions derived ...
In recent years many companies have evolved from being centrally located and managed to decentralize...
As medical libraries are increasingly providing information in electronic format and simultaneously ...
Both professionals and academics have long criticized the use of traditional financial performance m...
The aim of this master’s thesis is to examine how managers in some public libraries are using perfor...
The purpose of this article is to demonstrate how the Balanced Scorecard could be used as a performa...
The purpose of this paper is to present a case study of implementing strategic management as a proce...
The Royal Library is the national library of Denmark and University Library for Copenhagen Universit...
Introduction: Performance assessment process is aimed to assess the degree of predetermined objectiv...
This study presented balanced scorecard as a measurement for effective library services in academic ...
EAHIL Workshop. 5-8 July, 2011. Istanbul, TurkeyThis poster aims to share the experience of Balanced...
The balanced scorecard is a formal management technique for developing, implementing, and managing b...
The balanced scorecard is a formal management technique for developing, implementing, and managing b...
Purpose: Since its introduction in the early 1990s, the Balanced Scorecard has been widely used in ...
Objective – The goal of this paper is to explore using Kaplan and Norton’s balanced scorecard method...
Purpose: In this paper we aim to identify and analyse a set of advantages and contributions derived ...
In recent years many companies have evolved from being centrally located and managed to decentralize...
As medical libraries are increasingly providing information in electronic format and simultaneously ...
Both professionals and academics have long criticized the use of traditional financial performance m...
The aim of this master’s thesis is to examine how managers in some public libraries are using perfor...