Add to ORKGThis article reports on the results of two studies into telephone calls from patients to receptionists at three different UK GP surgeries. The research shows how staff can drive the telephone call forwards to benefit both the practice and patients
Background: Telephone triage is an increasingly common means of handling requests for same-day appoi...
This is the author accepted manuscript. The final version is available from Royal College of General...
Poster abstract from Conference; Royal Pharmaceutical Society Winter Summit 2017
This article reports on the results of two studies into telephone calls from patients to receptionis...
Objective: This study addresses, for the first time, the effectiveness of receptionists handling inc...
BACKGROUND: Good communication is central to the effectiveness of general practice (GP) service prov...
When patients call to make appointments at the doctors, the relative urgency of their healthcare nee...
OBJECTIVE: To understand patients' views on a 'telephone-first' approach, in which all appointment r...
BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone fi...
This is the final version of the article. Available from Royal College of General Practitioners via ...
This is a freely-available open access publication. Please cite the published version which is avail...
Background: Telephone triage is an increasingly common means of handling requests for same-day appoi...
© British Journal of General Practice. Background The receptionist is pivotal to the smooth running ...
This is the author accepted manuscript and is under embargo due to publisher policy. The final versi...
Background: Telephone triage represents one strategy to manage demand for face-to-face GP appointmen...
Background: Telephone triage is an increasingly common means of handling requests for same-day appoi...
This is the author accepted manuscript. The final version is available from Royal College of General...
Poster abstract from Conference; Royal Pharmaceutical Society Winter Summit 2017
This article reports on the results of two studies into telephone calls from patients to receptionis...
Objective: This study addresses, for the first time, the effectiveness of receptionists handling inc...
BACKGROUND: Good communication is central to the effectiveness of general practice (GP) service prov...
When patients call to make appointments at the doctors, the relative urgency of their healthcare nee...
OBJECTIVE: To understand patients' views on a 'telephone-first' approach, in which all appointment r...
BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone fi...
This is the final version of the article. Available from Royal College of General Practitioners via ...
This is a freely-available open access publication. Please cite the published version which is avail...
Background: Telephone triage is an increasingly common means of handling requests for same-day appoi...
© British Journal of General Practice. Background The receptionist is pivotal to the smooth running ...
This is the author accepted manuscript and is under embargo due to publisher policy. The final versi...
Background: Telephone triage represents one strategy to manage demand for face-to-face GP appointmen...
Background: Telephone triage is an increasingly common means of handling requests for same-day appoi...
This is the author accepted manuscript. The final version is available from Royal College of General...
Poster abstract from Conference; Royal Pharmaceutical Society Winter Summit 2017