Add to ORKGThis paper provides a new framework for service innovation based on structured interviews with some of the best known thinkers and practitioners in the field of innovation, as well as extensive literature reviews, supported through case study analysis, in order to identify the components of service innovation and their interrelationships, especially with respect to creating value through the innovative management of business models, service systems and the resulting customer experience. The result of this research is the Service Innovation Triangle, a simple but rich model, consisting of 9 integrated elements in 3 layers. The Service Innovation Triangle can be applied by businesses to develop value for their customers, as well as providing ...
Bringing together some of the world’s leading thinkers, academics and professionals to provide pract...
In the most advanced service economies, services create up to three-quarters of the wealth and 85% o...
Abstract: This paper considers the overall dynamics of innovation that adds value for the customer o...
Service innovation emerged more than a decade ago and is considered as the main source of competitiv...
[[abstract]]In the more and more competition economic prosperity, it appears that innovation is incr...
Organizations across industries and sectors are seeking novel ways to innovate that can address the ...
Services constitute three quarters of all economic activities worldwide. The growing importance of t...
© Springer-Verlag London 2015. Services are fast overtaking manufacturing to form a dominant proport...
Service innovation has gained interest in recent years and new initiatives have been taken to integr...
The service sector has acquired a growing importance in every country economy, which has stimulated ...
Service innovations challenge existing offerings and business models, shape existing markets, and cr...
All the world\u27s most advanced economies are dominated by service. The service sector also employs...
This paper presents an eight-firm study, conducted from the service-dominant logic perspective, whic...
This book aims to develop innovation theory by focusing on innovation in a consumer society. In an a...
In the service economy, scholars and practitioners are evenmore focused on the development and appl...
Bringing together some of the world’s leading thinkers, academics and professionals to provide pract...
In the most advanced service economies, services create up to three-quarters of the wealth and 85% o...
Abstract: This paper considers the overall dynamics of innovation that adds value for the customer o...
Service innovation emerged more than a decade ago and is considered as the main source of competitiv...
[[abstract]]In the more and more competition economic prosperity, it appears that innovation is incr...
Organizations across industries and sectors are seeking novel ways to innovate that can address the ...
Services constitute three quarters of all economic activities worldwide. The growing importance of t...
© Springer-Verlag London 2015. Services are fast overtaking manufacturing to form a dominant proport...
Service innovation has gained interest in recent years and new initiatives have been taken to integr...
The service sector has acquired a growing importance in every country economy, which has stimulated ...
Service innovations challenge existing offerings and business models, shape existing markets, and cr...
All the world\u27s most advanced economies are dominated by service. The service sector also employs...
This paper presents an eight-firm study, conducted from the service-dominant logic perspective, whic...
This book aims to develop innovation theory by focusing on innovation in a consumer society. In an a...
In the service economy, scholars and practitioners are evenmore focused on the development and appl...
Bringing together some of the world’s leading thinkers, academics and professionals to provide pract...
In the most advanced service economies, services create up to three-quarters of the wealth and 85% o...
Abstract: This paper considers the overall dynamics of innovation that adds value for the customer o...