The Strategic Benefits of Innovation Adoption in Construction Consultancy Firms: The Role of Quantity Surveyors

There is a need for consultancy firms to understand the worth of innovation adoption. The aim of this paper is to explore strategic benefits of innovation adoption in construction consultancy firms. The study adopted the census sampling technique via Quantitative Approach. Mean Score Ranking Analysis was employed to evaluate the benefits of the innovation adoption, and the level of agreement was established using Kendall’s Coefficient of Concordance. Findings on the strategic benefits of adopting innovation in the construction services firms were: improvement of services and product quality, increase in technical capability, new processes, revenue growth, improvement of human resources, market penetration and growth, increase in organizational effectiveness, improvement of processes, improvement of client satisfaction, new services, improvement of organisational structure, intellectual property, short-term and long-term profitability as well as a better company image. The factor, “clients’ satisfaction” was found to be the most important strategic benefit of adopting innovation in consultancy firms. The key contribution of the paper to the body of knowledge is manifested in the discovery that clients’ satisfaction is the main concern of Quantity Surveying firms. Theoretically, the study Sought to provide a theoretical understanding of innovation adoption in construction consultancy firms by creating awareness on the clients’ satisfaction