A Framework for Adoption of ICT By Traffic Police Force in Vehicle Inspection and Monitoring Automation: A Case Study of Tanzania

The number of road accidents caused by vehicles in the city of Dar es Salaam is very alarming. One of the major causes of road accidents is vehicle defects and speeding, which is largely contributed by a lack of digitally-enhanced systemic mechanisms for vehicle inspection and monitoring. To curb down vehicle crimes and accidents, automated enforcement need to complement road safety laws through adoption of ICT innovations. Accordingly, this study aims to identify critical success factors and to develop a framework for adoption of ICT in vehicle inspection and monitoring. To achieve this goal, the Ground Theory Approach (GTA) was used to carry out the study. The selection of GTA based on the nature of the phenomenon and complexity in obtaining relevant data. The exploratory and case study strategy via field interview, observation, Focus Group Discussion (FGD), and questionnaires are used for data collection. The GTA was deployed to analyze the collected data, the via open, axial and focused coding phases. The key findings of the study reveal that the critical success factors for facilitating ICT adoption for law enforcement in vehicle inspection and monitoring include ICT Policy and Strategies, Skilled Human Resources, Interoperability, Top management support, Financial support and Investments on ICT, Infrastructure development, Availability of ICT equipment (Hardware and Software), Security and Privacy measures and Staff Awareness and Training (capacity building). Based on these findings, the framework for adoption of ICT in law enforcement was developed. The study then concludes with a working model that illustrates the implementation of ICT by traffic police force in vehicle inspection and monitoring