Innovation in public services in the light of public administration paradigms and service innovation perspectives

Published in European Review of Service Economics and Management/Revue européenne d'économie et management des servicesInternational audience"Service Studies" and public management are two fields of research that have developed separately, although they share a common target (services delivery). This paper is an attempt to enhance the dialogue about service production and innovation among the paradigms of public administration (Traditional Public Administration, New Public Management and New Public Governance) and the analytical perspectives used in service studies (Assimilation to the goods logic, Demarcation and Integration).Les « service studies » et le management public sont deux champs qui se sont développés séparément bien que partageant un même objet : le service. Ce papier vise à renforcer le dialogue à propos de la production et de l'innovation de service entre les paradigmes du management public (administration publique traditionnelle, nouveau management public et nouvelle gouvernance publique) et les perspectives analytiques des « Service Studies » (assimilation à la logique industrielle, démarcation et intégration)