Investigating the dyadic relationships of a health organisation in the mining industry

Thesis (MBA)--North-West University, Potchefstroom Campus, 2013There is a single thing that is universal to every human being, connection, unit, organisation, population, financial system and civilisation throughout the globe. If disconnected it might devastate the most authoritative government, the most flourishing business, most prosperous economy and the most powerful leadership. On the other hand if developed and influenced, that one thing has the potential to generate incomparable accomplishment and prosperity in every measurement of life. Yet, it is the least understood, largely ignored and most underestimated opportunity of our time. That one factor is trust. The intent of this study is to explore the nature of interpersonal trust relationships by investigating the factors of disposition trust, the domains of trust behaviour, cognition based trust and affect based trust as well as the accuracy of the performance appraisal. Factors that influence trust levels are pre-requisite to further investigate trustworthiness by means of other three factors: the employees’ ability, integrity and benevolence. If trust exists within an organisation, it influences the following factors positively: communication, organisational citizen behaviour, learning inside the organisation, turnover team performance as well as the organisation’s performance. An empirical study was done through a survey consisting of recognized questionnaires to establish the trust levels, as well as the accuracy of the performance appraisal system. This summarised the importance of the trust levels, as well as the accuracy of the performance appraisal system. The survey results were analysed in detail in order to conclude which construct and areas necessitate consideration from management. The trust foundations were understood differently by the employees as indicated by the results of the survey. Another indication from the survey was that there are important dissimilarities on how certain groups understand the leadership’s actions with respect to trust within the organisation. The possibilities for these differences were mentioned. Recommendations were also made to improve the three trustworthy factors along with the other constructs measured in this survey to identify the dissimilarities between the different language groups, different genders, the permanent and the part-time group.Master