Satisfaction of patients staying in day surgery clinic from nursing services

Objectives: To examine day surgery patients' satisfaction levels with nursing services using Scale of Patient Perception of Hospital Experience with Nursing (PPHEN). Methodology: The study design was descriptive. Data were collected by the researcher in the Day Surgery clinic of a university hospital in Turkey. Participants with literacy were 18 years old and older. The sample included 148 patients agreeing to participate in the study. Data were collected using a questionnaire including socio-demographic questions for patients and PPHEN Scale, Turkish Version adapted to Turkish by Coban. The data were assessed through descriptive statistics, t-test, Man-Whitney U Test and Kruskal Wallis variance analysis. Results: When PPHEN point averages according to age were compared, the point average for the age group of 66 years and above was 72.78 (SD= 8.28), for the age group of 19 to 40, 68.26 (SD= 11.6); and the difference between these points was found statistically significant (P= 0.041). For PPHEN point averages according to patients' educational backgrounds, it was 70.50 (SD= 10.19) for primary school graduates, 64.57 (SD=15.97) for university graduates; and the difference was found statistically significant (P= 0.000). Conclusions: In this study, it was, in general, found out that the patients were satisfied with the nursing services