Towards resilience: Identification of the characteristics required for an urban water supply business

This thesis is a study to determine the characteristics required for an urban water supply business to become resilient. It established an understanding of the definition of resilience and the relationship with sustainability. The study tested the parameters through a case study and survey of a region of south-eastern Queensland, Australia which had been subjected to disruption through severe drought conditions combined with rapid population growth. Key findings demonstrated that technical and physical resources are not sufficient and need to be augmented by social and institutional culture in collaboration with the business stakeholders