Last mile cold chain distribution challenges for privately-owned and retail pharmacies in Auckland Park and surrounding areas, Johannesburg

Abstract: Research objective: The primary research objective was to determine the challenges prevailing in the last mile distribution of cold chain medication to privately-owned and retail pharmacies in Auckland Park and surrounding areas. Methodology: A positivist research philosophy guided a descriptive quantitative survey design. Structured questionnaires were hand-delivered to all 43 privately-owned and retail pharmacies in the Auckland Park and surrounding areas. Findings: Some discrepancies were found in the cold chain distribution process that could compromise the quality of the cold chain medication. Although these pharmacies mostly used the correct storage systems for cold chain medication within the specified temperature range, the appropriate mode of transportation for delivery to the pharmacy is questionable..