UWR/MSAA Demonstration of Coordinated Human-Services Transportation Models \u2013 Phase II: Phased Implementation

https://doi.org/10.21949/15035372012PDFTech ReportFTA Report No. 0058MA-26-7114Travel demand managementBillingAccessMobilityComputer online servicesPublic transitParatransit servicesCoordinationImplementationResearch reportsHuman Services TransportationUnited We RideMassachusettsUnited States. Federal Transit Administration. Office of Research, Demonstration, and InnovationFisher, BrunoBhatnagar, HimanshuMontachusett Regional Transit Authority (Mass.)United States. Federal Transit Administration. Office of Research, Demonstration, and InnovationFederal Transit AdministrationThis report presents the results of a 16-month project for system development and design of a model for a Travel Management Coordination Center (TMCC) using ITS capabilities. The system was designed as a tool to facilitate the exchange of knowledge and data, enabling seamless coordination of transportation across geographic regions, programs, funding entities, private/public/non-profit providers, caregivers, and travel coordinators. The efforts put forth in this project involved countless discussions, meetings, research, cardboard modeling, and verification sessions. The entire team worked for almost 16 months and was able to translate a design \u201cvision\u201d into a practical product that can be implemented in multiple locations without difficulty. MART took the most practical and essential elements of that design and developed them into a working portal that met our stakeholders\u2019 needs and provided an expandable platform from which we could continue to develop the entire system as future funding became available. This program provides a platform in which providers and travelers have access to the same system (using the Web) and can achieve more efficient transportation utilization. At the same time, providers can achieve a higher degree of cooperation among themselves by sharing resources and benefits.92