Level of Service Program for INDOT Operations : [Technical Summary]

Technical summary.PDFBooklet/PamphletSPR-3534Pavement performancePavement management systemsMaintenancePaving materialsQuality controlQuality assuranceIndianaPurdue University. Joint Transportation Research ProgramMcCullouch, BobPurdue University. Joint Transportation Research ProgramIndiana. Dept. of TransportationNTL-PLANNING AND POLICY-PLANNING AND POLICYNTL-HIGHWAY/ROAD TRANSPORTATION-Construction and MaintenanceNTL-HIGHWAY/ROAD TRANSPORTATION-Pavement Management and PerformanceNTL-HIGHWAY/ROAD TRANSPORTATION-MaterialsUS Transportation CollectionIn 2008 the JTRP study SPR-3130, Performance Based Contracting for Roadway Maintenance Operations, revealed the state agencies that have developed a Level of Service (LOS) program benefit. A LOS program can evaluate and determine maintenance performance values for the components of the Indiana Department of Transportation\ue2\u20ac\u2122s road network. In other words, it can be the report card for calculating performance. Additionally, once a LOS has been defined, budget numbers can be developed and associated with a particular LOS for each element. This is very helpful in determining budget impacts on maintenance operations. When budgets are changed, the impact on operations can be quantified and described. If INDOT looks at using more private contractors to assist in maintenance, a LOS program is essential in determining cost estimates, their performance and corresponding levels of compensation