Level of Service Program for INDOT Operations [Technical Summary]

2012PDFBriefMcCullouch, BobPurdue University. Joint Transportation Research ProgramIndiana. Dept. of TransportationPurdue University. Joint Transportation Research ProgramIndianaPavement performancePavement management systemsMaintenancePaving materialsQuality controlQuality assuranceLevel of serviceInspectionMaintenanceWork planningRandom samplesSPR-3534Technical summary.In 2008 the JTRP study SPR-3130, Performance Based Contracting for Roadway Maintenance Operations, revealed the state agencies that have developed a Level of Service (LOS) program benefit. A LOS program can evaluate and determine maintenance performance values for the components of the Indiana Department of Transportation\u2019s road network. In other words, it can be the report card for calculating performance. Additionally, once a LOS has been defined, budget numbers can be developed and associated with a particular LOS for each element. This is very helpful in determining budget impacts on maintenance operations. When budgets are changed, the impact on operations can be quantified and described. If INDOT looks at using more private contractors to assist in maintenance, a LOS program is essential in determining cost estimates, their performance and corresponding levels of compensation.95