Congestion Pricing \u2013 A Primer: Effective Approaches to Streamlining Back Office Operations

2016Jacobs, AngelaPDFTech ReportFHWA-HOP-15-037DTFH61-12-D-00050Congestion pricingRoad pricingManaged lanesUnited StatesUnited States. Federal Highway AdministrationSwisher, MyronO'Donnell, CaraSymoun, JenniferLambert, JulieUnited States. Federal Highway AdministrationLeidosJacobs, Angela F.Federal Highway AdministrationWhile project managers for congestion pricing strategies and systems are focused on traffic management, technology, toll rates, and design, other critical issues related to operations, policy, and rapidly changing technology tend to arise. In this primer, these challenges are collectively referred to as "Back Office Issues" as they impact operations that are behind the scenes in the "back office." The following eight such topic areas are discussed in detail in this primer: Policy Decisions Drive Business Rules, Interoperability, Back Office Efficiency, Enforcement, Data Analysis and Warehouse, Transparency, Privacy, and Private Sector Involvement. The primer also includes complete case studies for each topic area describing experiences of implementing agencies. The reader is encouraged to identify elements of the case studies that are similar to what his/her agency may be dealing with on local congestion pricing projects.81