ATIS Data Collection Guidelines Workshop (2000 : Scottsdale, Ariz.)

Intelligent Transportation Systems Joint Program Office;Volpe National Transportation Systems Center, Technical Reference Center2000PDFPresentationsLappin, Jane E.EG & G Services (Firm)John A. Volpe National Transportation Systems Center (U.S.)United States. Department of TransportationITS AmericaUnited States. Department of TransportationITS AmericaAdvanced traveler information systemsData collectionReal time informationDeploymentCustomer satisfactionSurveysadvanced traveler information systems or ATISdeployment strategy/planningregional multimodal travel informationThis workshop presents the results of a study characterizing who are ATIS customers. Metro Online customers are younger than average riders, more educated, and have access to the Internet at home and work or school. Their income, longevity and intensity of bus use, and access to a car, is similar to the average rider. In addition, 39% are web-heads, 24% are control-seekers, and 11% are mellow-techies, as described in the presentation. TransitWatch. customers are slightly younger, more educated, more computer users, more intensive users of the bus. They are less flexible for work arrival times, more impatient, critical of bus service, interested in information, and want to be in touch at all times. Finally, 37% are control-seekers, 15% low-tech, 14% web-heads.119