Improving service provision by implementing a help desk ticket system : a case study of Bindura University of Science Education administration

The helpdesk ticket system is the driving force behind modern day business administration support. The helpdesk ticket system functions by creating virtual tickets every time a query is submitted. Being web based, a support query is submitted online. This document discusses the design, development and implementation of a helpdesk ticket system for administration support at Bindura University of Science Education. This report, further analyse and discuss the results and key findings obtained after the implementation of the helpdesk ticket system. The key findings were that there is significant difference between the helpdesk ticket system and the current method in reporting student queries to the administration. The results led to the conclunclusion that there is an improvement in service provision through the use of the helpdesk ticket system for Bindura University administration