Improving the process of working with pallets in the company Transport Frangež d. o. o.

Osrednji del diplomskega dela zajema predstavitev trenutnega procesa dela s paletami ter podajanje rešitve za izboljšave in izris novega procesa. Njegovo delovanje pa predstavimo v teoretskih predpostavkah in možnih izidih na podlagi utemeljitve dosedanjega stanja in poznavanja podobnih že delujočih uspešnih procesov. Tako smo sprva opredelili teorijo procesov in logistike ter predstavili pomen osnovnih pojmov in njihov izvor. Procese smo opredelili kot dokumentiran potek dela v podjetju, ki omogočijo dober pregled nad posameznimi aktivnostmi in vpliv posameznih delov na končen rezultat. Po opredelitvi procesov smo predstavili tudi procesno obravnavo organizacije, kar je spremenilo način delovanja podjetij, od teh, ki so sestavljena iz posameznih samostojnih aktivnosti, do podjetij, ki so sestavljena iz tesno povezanih procesov. Tako se seznanimo s fazami procesnega oblikovanja proizvodov in storitev ter oblikovanja dela v organizaciji. Navedli smo tudi nekaj značilnosti managementa poslovnih procesov, ki je takoj za procesno obravnavo podjetja zelo pomemben vidik vodenja procesnega delovanja. Nato smo predstavili modeliranje procesov v organizaciji in metodologijo ter management poslovnih procesov. Navedli smo nekaj metod kakovostnega poslovanja za sprotno izboljševanje kakovosti in prilagajanje spremembam (npr. BPM, ISO 9000, Six Sigma itd.). Ob koncu opredeljevanja procesov v teoriji pa smo predstavili še nekaj faz prenove procesa. S tem smo zaključili utemeljevanje procesov in se usmerili v utemeljitev pojmov logistike. Logistika izvira iz vojske in pomeni načrtovanje, organizacijo in koordinacijo premika, prevoza česa, koga od začetne do ciljne točke. Opredelili smo osnovne pojme, razvoj ter poslovno logistiko. Ker v nalogi spoznavamo proces dela s paletami, smo na kratko predstavili izvor uporabe palet, današnji pomen le-teh in njihove dimenzije v različnih predelih sveta. Opisali smo tudi splošni potek menjave palet iz literature in tako zaključili teoretičen del naloge. V nadaljevanju naloge smo na kratko predstavili tudi podjetje, v katerem poteka proces, ki smo ga nato podrobno opisali in izrisali. Popis procesa v podjetju smo analizirali in nato dodali kritike, ki smo jih opazili pri opravljanju. S pomočjo intervjuja in ankete smo ugotavljali tudi razumevanje, pripravljenost in poznavanje zaposlenih o procesu in iskali izhodišča za njegovo prenovo. Kot rezultat kritik in analize trenutnega procesa smo nato izrisali ter opisali nov izboljšanj proces dela s paletami. V sklepu pa smo potrdili hipoteze, ki smo jih na podlagi ugotovljenih in navedeni trditev v nalogi uporabili za argumentiranje le-teh.The central part of the diploma thesis consists of presenting the current process of working with pallets and providing solutions for improvements and outlining of the new process. Its operation is presented in theoretical assumptions and possible outcomes, on the basis of justification of the current situation and knowledge of similar already successful processes. Thus, we initially defined the theory of processes and logistics and presented the meaning of the basic concepts and their origin. We define processes as documented workflows within a company that allow a good overview of individual activities and the impact of individual parts on the final result. After defining the processes, we also presented the process treatment of the organization, which changed the way companies operate, from those that consist of individual activities to companies that consist of closely related processes. In this way, we become acquainted with the phases of process design of products and services and design work in the organization. We also mention some of the features of business process management, which is a very important aspect of managing process operations immediately after a company process is considered. We then introduced process modeling in the organization and methodology and management of business processes. We have outlined some quality business methods for real-time quality improvement and customization of change (eg BPM, ISO 9000, Six Sigma, etc.). At the end of defining the processes in theory, however, we have outlined several stages of process overhaul. In this way, we have completed the justification of the processes and further focused on the justification of the concepts of logistics. Logistics originates from the military and means the planning, organization and coordination of moving, transporting anything from a starting point to a destination. We defined the basic concepts, development and business logistics. As we present the process of working with pallets in the assignment, we briefly outlined the origin of the use of pallets, the present importance of these and their dimensions in different parts of the world. We also presented the general course of changing pallets from literature, thus completing the theoretical part of the thesis. In the continuation of the assignment, we also briefly introduced the company undergoing the process, which was then described and detailed. We analyzed the process inventory in the company and then added the criticisms we noticed while performing it. Interviews were also used to determine the understanding, preparedness and knowledge of employees about the process and to look for starting points for its redesign. As a result of criticism and analysis of the current process, we then outlined and described new improvements to the pallet work process. Finally, the decision confirms the hypotheses that we have used to substantiate them based on the established and stated arguments in the task