Emplyees motivation on the example of Park Boutique Hotel in Varaždin

U ovom završnom radu postavljena je teorijska osnova o pojmu motivacije i njezine važnosti u poslovnom sektoru te je napravljeno istraživanje u Park Boutique Hotelu u Varaždinu. Cilj istraživanja je bio ustanoviti razinu motivacije i zadovoljstva zaposlenika. Osim toga, odrađen je i intervju s menadžericom hotela iz kojeg se nastojalo saznati koje strategije motiviranja koristi, kako prati radnu uspješnost i ostale informacije vezane uz motivaciju njezinih zaposlenika. S obzirom da su ljudski resursi jedan od glavnih komponenata uspješnosti poduzeća, za menadžere je važno da prepoznaju želje i potrebe svojih zaposlenika te ih u skladu s time motiviraju za rad. Što su zaposlenici zadovoljniji i motiviraniji, samim time su i produktivniji. Kroz povijest su se razvile različite teorije o motivaciji zaposlenika koje su podijeljene u dvije skupine: procesne i sadržajne teorije. Sadržajne teorije su usredotočene na utvrđivanje faktora koji utječu na ponašanje pojedinca, dok procesne nastoje otkriti proces motiviranja određenog ponašanja. Istraživanje napravljeno u hotelu Park Boutique provedeno je putem anketnog upitnika na uzorku od 19 ispitanika koji tamo rade te intervjuom menadžerice hotela. Prema dobivenim podacima pokazalo se da u hotelu uglavnom prevladava visoka razina motivacije. Unatoč tome, menadžerica hotela smatra kako ima prostora za poboljšanje te je njezino zadovoljstvo razinom motivacije djelatnika osrednje.In this final study the theory of concept of motivation and its importance in business area was set and to develop it more, a research in the hotel Park Boutique in Varaždin was made. The aim of the research was to establish the level of motivation and satisfaction among the employees. Along with that an interview with the manager of the hotel was made in order to find out more about the motivation strategies that are used, how the business success is followed and all other useful information connected with the motivation of the employees. Considering human resources to be a key part in business success, it is very important for managers to recognize wishes and needs their employees have and according to that, to motivate them for their future work. The more employees are satisfied and motivated, the more productive they are. Through the history different theories were developed connected to the motivation of employees and they are divided into two groups: one that has basis in a process and the one that has basis in a content. Content theories have focus on establishing factors that have influence on person's behavior while process theories try to find the way of motivating certain behavior. The research was made in Park Boutique hotel in Varaždin and 19 employees who work there answered the survey questions and the manager of the hotel gave an interview. According to all information, there is a high level of motivation present among the working people there, but the manager of the hotel thinks that there is room for the improvement too and she is solidly satisfied with the level of motivation