Analyzing team climate building among team leaders in Company X

This Bachelor’s thesis analyzes how team climate was experienced among team leaders in Company X. The aim of this research is to provide new viewpoints for Company X on how to develop team climate among the student team leaders for the future. The suggestions are done based on the research results. Case company X organizes events and cooperates with a local university to recruit over three hundred students to be part of the customer service team at the event. To lead these students they recruit approximately sixteen student team leaders to be part of their ten-month leadership program. I was part of the leadership program which inspired me to conduct this research. Team climate is studied as a research topic and the concepts of leadership, psychological safety climate, trust, communication, and commitment are briefly covered in order to understand team climate as a whole. The research in this thesis was conducted qualitatively and three different research methods were used: participant observation, ethnography and group interviews with three participants of the team leader training program. The results are examined using methodological triangulation. The basis of the training program was explained for the reader to understand the research. It is a leadership program in which the spring phase focuses on building team climate among the student team leaders and the fall phase focuses on working at the event. Based on the results of the research, the team climate was experienced as good but there are improvements are needed. Company X managed to build trust and psychological safety climate among the team. Attention should be paid to using the right communication channels and giving clearer instructions. All in all, Company X has managed to create a great foundation for building team climate but there are factors that could be improved with the suggestions that this thesis provides