Elemen kemanusiaan dan perantara amalan perkongsian ilmu tersirat dengan kejayaan penyumberan luar sistem maklumat

This thesis examines the relationship between human elements such as roles, internal strengths and communication and the information systems outsourcing success. It also assesses the impact of tacit knowledge-sharing practices as the mediator of the relationship. A total of 500 questionnaires were distributed by mail to the project managers of information systems outsourcing companies registered with Malaysia's Multimedia Super Corridor. Of the total, 168 were returned and only 166 questionnaires were coded and analyzed. The analysis of the hypotheses were carried out using multiple regression analysis and hierarchical multiple regression. The findings indicate that the elements of role such as the project scope and undertaking tasks, the elements of internal strength such as self-confidence, compassion, sincerity and willingness to change, and the elements of communication such as formal and informal discussions, and rational discussion had positive and significant impacts on the outsourcing information systems‟ success. In addition, the study also showed that the practice of sharing tacit knowledge fully mediates the relationship between role and the information systems‟ outsourcing success and also partially mediates the relationship between communication and the information systems‟ outsourcing success. Overall, these findings are consistent with the recommendations of the attribution theory, the resource-based theory and the findings of previous studies. This study also contributes to the process of developing and validating the research instrument, in which the items of measurement for human elements such as internal strengths and communications are scarce and not statistically validated. The findings of this study may also help the industries to develop specific training modules for their staff to ensure that each has elements of humanity. This is because these elements have a positive and significant impact on the success of the outsourcing of the information systems. The industry also needs to give serious attention to tacit knowledgesharing practices among their staff because the practice is a liaison or mediator to the relationship