Human Cognitive Perspective of Extended Use of Information Systems

Today, organizations invest billions of dollars in large information systems (IS) to improve their business processes. The objective of implementing and adopting the IS is no other than to increase business efficiency, productivity and facilitate business decision making in the business, thus strengthening their business competiveness. However, the purported benefits of implementing the IS are often lagging behind the expectation and its fullest of the potentials in term of investment. Evidence shows low and underutilization of functionality at the post-acceptance stage contributes to the underachievement of the IS. To address this issue the objective of this research is to investigate the effects of individuals’ cognitive perception toward extended use of IS. A questionnaire survey-based approach was adopted in this study where the data was analyzed using covariance-based structural equation model (SEM) method. The findings showed post-usage usefulness, self-efficacy and facilitating condition were positively related to users’ continued use as well as extended use of IS. Beside that users’ continued use is significantly related with users’ extended use of the system. The result showed users’ continued use was partially mediating the relationship between users’ cognitions and extended use behavior. But, subjective norm did not exert any influence over users’ continued use and extended use of IS. Finally, this study contributed to the knowledge of individual post-acceptance of IS by integrating the theory of planned behavior (TPB) with post-adoptive usage behaviors. For practice, this study provides insight into human cognitive perceptions that contribute to IS post-adoptive usage behaviors, thereby allows the management to utilize these outcomes to promote higher levels of IS usage by the users or employees in the organizations