Implementation of ICT in the management of transport vehicles

Fleet Management is a M2M (Machine to Machine) solution for locating, tracking, managing and controlling the shipping fleet, including commercial motor vehicles such as cars, planes, ships, trucks and trains. All vehicles that are subject to monitoring are equipped with GPS devices in which SIM cards are installed, and which help monitor the position and parameters of the vehicle. The survey shows that in addition to monitoring the location and vehicle parameters, the implementation of such a solution in the fleets provides additional benefits such as saving fuel costs, maintenance, time etc. The purpose of this paper is to explore a real implementation of a fleet management solution in a public transportation company. Being part of a wider IT system, the fleet management solution, is associated with a range of different benefits for the transport company and the citizens, as its end users. This paper, furthermore, intents to quantify the perceived advantages and give recommendations for further system extensions that can optimize the operations of the transport company, thus increasing citizen satisfaction