IoT Solution: A Mobile Application for Public Transport QoE Improvement

Public transportation in Kosovo has shown to have frequent delays. The delay intervals can be unpredictable, especially in busy hours and regarding the intercity lines. So far, not a substantial effort has been done in order to improve the system’s performance. This paper presents an Internet of Things (IoT) solution for improving the public transport Quality of Experience (QoE). The main goal of the proposed information system is to remotely (and precisely) inform the citizens on real arrival times of the busses at respective stations. Through GPS localization and GSM/3G connectivity, the system enables for web based real time bus tracking. From their smart phones, users can select a specific bus line, and can be visually (on the map) informed on the position of the bus at any time. The arrival time at specific station is also estimated. The system has been tested in public transport in the city of Prishtina and the test results have confirmed its functionality and applicability. Besides its main goal that is focused on the user’s experience, we expect for the data collected from the system to be used in improving the overall public transport system quality in Kosov